13th May 2025
Version 2.0
Future Energy Associates LTD (the data controller), also referred to as “
we”, “
us” or “
our”, is an information technology consultancy activities company registered in England and Wales. Our company number is 12474709 and our registered office has the address: 6a Hermitage Road, Hermitage Road, London, England, N4 1DB. The website
https://tarifftribe.co.uk ("
Website") is owned by us.
Date effective and last updated: 5 March 2025
TABLE OF CONTENTS
About this Privacy Policy
How to contact us
What personal data do we collect and what purposes do we use it for?
What is our legal basis for processing?
How do we collect your personal data?
Who do we share your personal data with and for what purpose?
How we process your energy data
How we process your credit data
Automated processing
How long do we retain your personal data?
Do we transfer your personal data to other countries?
What are your rights in respect of the processing of your personal data?
Direct marketing
Cookies
Security of information
Where to make a complaint
Changes to this Policy
1. About this Privacy Policy
We respect your privacy and want to protect your personal data. To use the Website (including via the Website app) and/or receive our services we need to process a specific set of information about you and your business. This Policy explains how we process personal data of the individuals that visit and use our Website and/or receive our services or are associated with our customer's organisation(e.g. employees, company directors etc.). Personal data, or personal information, means any information about a living individual from which that person can be identified either directly or indirectly.
In this Policy, the term “Data Protection Legislation” means any applicable data protection and direct marketing laws, including, but not limited to the General Data Protection Regulation(Regulation (EU) 2016/679) ("EU GDPR"), the Data Protection Act 2018 ("DPA 2018"), the EU GDPR as implemented into UK law ("UK GDPR"), and the Privacy and Electronic Communications Regulations2003 (SI 2003/2426) as amended ("PECR"), and any successor legislation to the EU GDPR, the UKGDPR, the DPA 2018, the PECR, or any other applicable data protection and direct marketing laws.
Please note that our Website contains links to third party websites and other digital platforms that are provided for your convenience. We are only responsible for the privacy practices and security of our own Website and digital platforms. Therefore, we recommend that you check the privacy and security policies and procedures of every other website and digital platform that you visit.
2. How to contact us
All enquiresIf you have any questions or concerns about this Policy or how we process your personal data, please contact us at
support@tarifftribe.co.uk or use the following
form.
Exercising your rightsIf you would like to exercise any of your rights under Data Protection Legislation as set out in Section 12 "
What are your rights in respect of the processing of your personal data?" of this Policy, please contact us at
support@tarifftribe.co.uk or use the following
form to do so.
Energy data
If you wish to withdraw consent for accessing your meter data, please use the following
form with the subject
"Withdraw consent: meter data". 3. What personal data do we collect and what purposes do we use it for?
The personal data that we process about you and the purposes for which we process your personal data are set out in this Section 3 of this Policy.
In order to offer you our service we may process the following categories of personal data about you:
Signing Up to and/or Receiving Tariff Tribe Services: When you sign up to and/or we provide Tariff Tribe services, we gather specific personal data, including your name, email address, work address, bank and payment details, organisational details, contractual information about your tariff and energy demand (for more details about the processing of your energy data, please refer to Section 7 "How we process your energy data" of this Policy).
Contacting Us via Email: If you get in touch with us via email, the personal data you provide, such as your email address, message content, and, if applicable, your phone number for callback requests, will be accessible to our small team of staff. This information may also be shared with individuals within our organisation who are best suited to respond to your enquiry. It may also be shared with our advisors and/or service providers.
Subscribing to our Mailing List: If you choose to subscribe to our mailing list, we collect and store certain personal data to facilitate periodic communication regarding our activities. This includes your email address, name, job title, organisation, and organisation’s postcode. However, you always have the option to opt out, please see Section 14 "Direct Marketing" of this Policy for further details.
Device Data and Technical Information: your internet domain name (e.g. your internet service provider), and Internet Protocol (IP) address you used to connect to the internet, your login information, browser type and version, (e.g. Google Chrome, Mozilla Firefox),time zone setting, browser plug-in types and versions, operating system (e.g. Windows10, macOS) and platform.
We do not process any special category personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. Except as permitted by law, we do not process your personal data for any purpose other than as set out in this Policy.
4. What is our legal basis for processing?
In this Section 4 of this Policy, we provide a general explanation of each 'legal basis' that we rely on to process your personal data to assist you with understanding this Policy.
Please see the following non-exhaustive list of legal bases that we may rely upon:
Legitimate Interests: We may process your personal data relying on legitimate interest grounds to include our commercial (e.g. to provide you with the services that you have requested and conduct direct marketing etc.) and non-commercial interests (e.g. to detect and prevent fraud etc.) in providing a high-quality service to you. If you would like more information about this, please contact us as set out in Section 2 “How to contact us?” of this Policy.
Consent: Where we are relying on your consent to process your personal data, please note that you can withdraw your consent at any time and can do this by contacting us asset out in Section 2 “How to contact us?” of this Policy and/or using the Mailchimp unsubscribe checkbox.
Compliance with Legal Obligations: When we must process your personal data to comply with a law or regulation in the markets that we operate in, for example, to comply with our regulatory and legal obligations (e.g. to detect and prevent fraud and/or criminal acts).
5. How do we collect your personal data?
In this Section 5 of this Policy, we set out how we collect your personal data.
If you use our Website or our services then we may receive information about you. We provide a list of potential sources in the following list:
If you choose not to provide personal data
We only collect personal data where there is a purpose to do so. Where we need to collect your personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to provide you with our services. In this case, we may have to cancel the service you have with us. We will notify you if this is the case at the time.
6. Who do we share your personal data with and for what purpose?
This data will be accessible to our staff based on a need to know basis and might be shared with relevant individuals within our organisation to ensure efficient service delivery. We also share your personal data with our advisers, accountants and service providers.
We will not sell your information to any third parties. We may share your information with third parties where we have a legal duty to do so, to provide you with a service you have asked for, or where you have given explicit permission for us to do so. For example, if we find you an energy contract there is a requirement to share your business details with your new energy supplier for them to switch you to their service.
We never share your raw energy consumption data with third parties, unless legally required to do so. Your energy demand may be shared with suppliers in aggregated form in order that they can provide you with more tailored tariff offerings.
We endeavour to ensure that third parties we share your personal data with are obligated to treat your personal data in compliance with the Data Protection Legislation and ensure privacy, confidentiality, and non-disclosure to any other parties. If we are acquired by a third party, personal data held by us will be one of the transferred assets. Any personal data that is transferred to a new owner or newly controlling party will, under the terms of this Policy, only be permitted to be used for the same purposes for which it was originally collected by us unless and until it is specifically changed.
7. How we process your energy data
To use Tariff Tribe we ask for your consent (as the data owner) to collect historic energy data from your meter. We do this so that we can provide you with bespoke tariff deals that match your(half-hourly) energy demand and estimated annual consumption values. You can withdraw consent and ask for your data to be deleted at any time. If you do withdraw consent then we may no longer be able to provide you with a service. If you wish to withdraw consent for accessing your meter data you are able to do so at any time. You can do this by contacting us as set out in Section 2 “How to contact us?” of this Policy.
The following information will be requested from your meter on a sign-up to Tariff Tribe and on an ad-hoc basis to update your contract offers:
Energy consumption & generation information for both gas and electricity (where available), with a history of up to one year.
Energy tariff information contains information on the price you are charged for energy consumed.
Information identifying the energy meter(s) (number, location, type and technical meter details).
We use third parties to collect the following energy information about you:
We use n3rgy data services (
https://n3rgy.com) to interface with the national smart meter systems to collect, store, manage, and share your smart meter data with us. This service is governed by the Smart Energy Code (
https://smartenergycodecompany.co.uk/) with party credentials and Party ID ofN3RGY LIMITED, incorporated and registered in England and Wales with company number 11203504whose registered office is at 4 Ovington Drive, Fleet, United Kingdom, GU51 1DF. n3rgy data limited(the data processor) provides full visibility and control of the information you have shared with Tariff Tribe via a consumer portal (
https://data.n3rgy.com/consumer) where you may be able to do the following:
Review which organisations have been granted access to your data.
Download a copy of your data held by n3rgy Data Limited.
details of your current energy supplier.
All consumption, generation and tariff information gathered by n3rgy data limited will also be cleared of all personal identifiable data (anonymised) and pooled within a data set which is made available to all organisations who use the n3rgy data limited service. This enables n3rgy , together with their customers, to better understand the way we use, generate and pay for energy, with the intent to further improve our nation’s energy efficiency and carbon reduction. Due to the nature of anonymisation used, it is not possible to identify your data from this wider set, and therefore to remove your contribution.
8. How we process your credit data
In order to provide you with an energy contract certain suppliers will require a credit score for your business and so we may collect credit information about your business, so we can offer you a greater range of tariffs. In certain circumstances, suppliers may use a blended credit score, or other credit related details, that includes information about the company owners and/or directors and so because of this we ask for consent to access this credit information.
Furthermore, when requested by the new energy supplier, we may ask you to confirm that you do not have existing debt with your current energy supplier and this will be done based on your consent. If you decline this consent then it may limit the tariff offers you receive through the platform. You can withdraw consent for this at any time, please see Section 12 "What are your rights in respect of the processing of your personal data?" of this Policy for further details.
9. Automated processing
We will not use your personal information to make a decision about you based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless it is necessary for a contract between us and you, is permitted by law or you have provided us with your consent for such processing.
10. How long do we retain your personal data?
In this Section 10 of this Policy, we explain how long we retain your personal data and how it is deleted.
We will retain your data for as long as you utilise the service, unless you request otherwise. After the service concludes, your data will be retained for an additional six years. This is for us to conduct audits, comply with regulators, seek legal advice and/or manage any legal claims purposes only and we will not carry out any further processing of your information during this time.
Where you get in touch with us via email then the personal data you provide will be retained for a duration of two years starting from the date of your initial contact, unless we are required to retain it longer for our legitimate interests and/or to comply with our legal and/or regulatory obligations.
As explained in Section 7 "How we process your energy data" of this Policy to use Tariff Tribe we collect historic energy data from your meter. We will retain this energy data for as long as you remain a user of Tariff Tribe and for one year following the closing of your account with us, unless you request that your data is deleted sooner.
11. Do we transfer your personal data to other countries?
In this Section 11 of this Policy, we explain how we protect your personal data if it is transferred to other countries.
The personal data that we collect about you may be transferred to, and stored at, a destination outside the United Kingdom ("UK") and/or the European Economic Area ("EEA"). In instances where we transfer your personal data outside of the UK and/or the EEA to a third country, we make sure that it is afforded a similar degree of protection by ensuring that at least one of the safeguards required under the Data Protection Legislation is implemented.
Please contact us as set out in Section 2 "How to contact us?" of this Policy if you want further information on the specific mechanism used by us when transferring your personal data outside of the UK and/or the EEA.
12. What are your rights in respect of the processing of your personal data?
In this Section 12 of this Policy, we explain the rights you have related to the processing of your personal data.
Under the Data Protection Legislation, you have certain rights (subject to certain exemptions) that we have set out below:
Your right of access: You have the right to ask us for copies of your personal data.
Your right to erasure: You have the right to ask us to erase your personal data in certain circumstances.
Your right to rectification: You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Please note that you can also update the information on your profile on our website at anytime. We encourage you to promptly update your personal data if it changes.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances such as when we are processing your data for direct marketing purposes and/or based on our legitimate interests.
Your right to data portability: You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
As mentioned above, where we are relying on consent to process your personal data, you are able to withdraw your consent at any time. You can do this by contacting us as set out in Section 2 “How to contact us?” of this Policy. However, your withdrawal of your consent will not affect the lawfulness of any processing carried out by us before you withdraw your consent.
We may require you to provide proof of your identity in order to respond to your right request. We may also ask you for further information to clarify your request to assist us with providing you with are sponse. We will aim to respond to your request within one calendar month but may extend this deadline by a further two months if your request is complex, if you submit several requests to us, or if other laws apply with different timescales. If we do extend the deadline then we will communicate this to you and we will always aim to provide you with a response to your request as soon as possible.
You are not usually required to pay any charge for exercising your rights. However, we may charge a 'reasonable fee' for administrative costs if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
13. Direct marketing
In this Section 13 of this Policy, we explain the processing of your personal data for direct marketing purposes.
If you have indicated to us that you would like to receive direct marketing, then we may contact you by letter, telephone, e-mail or using other contact details supplied by you in order to inform you of services in which we believe you may be interested. We may also contact you to follow up an enquiry that you have made about our services.
At a later stage, if you do not wish to receive such information, you may unsubscribe at any time by:
Please allow 10 days for the unsubscribe process to be completed.
14. Cookies
We use cookies, and similar technologies to improve and customise our Website. This information helps us so we can improve our site for all our visitors and helps us make ongoing improvements so that the information on our pages can be updated and remains relevant and useful to you. For example, to facilitate your access to our Website without re-entering your login details; to understand your usage of our services; to determine whether our emails are opened and acted upon; and to understand you and present you with advertising relevant to your interests. More information about our cookies and how we use them is set out below.
15. Security of information
In this Section 15 of this Policy, we explain how we take steps to keep your personal data secure.
We are committed to safeguarding your data by implementing robust technical and organisational measures. These measures are designed to protect your information from unauthorised access, misuse, disclosure, or alteration, as well as from unlawful destruction or accidental loss. Anyone working for us or providing services for us, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of the personal data they are processing. We take steps to ensure that your personal data will not be disclosed to other institutions and authorities except if required by law or other regulations or unless we have already sought your consent.
16. Where to make a complaint
In this Section 16 of this Policy, we provide you with information about how you can submit a complaint about the processing of your personal data.
If you have any concerns regarding the processing of your personal data, then you have the right to lodge a complaint with an appropriate regulator. We would always appreciate the opportunity to try and help to resolve a complaint before you contact a regulator and so we encourage you to contact us initially before you submit a complaint to a regulator. Our details are in Section 2 "How to contact us?" of this Policy.
United Kingdom
For the UK the appropriate regulator would be the Information Commissioner's Office ("ICO"), please see the following contact details:
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
ICO helpline number: 0303 123 1113
ICO live chat option:
Advice services for members of the public17. Changes to this Policy
We keep this Policy under regular review and we will place any updates on this Website. Any material updates to this Policy will be communicated to you via email (if we have your email on file). This Version 1 of this Policy was last updated on the 5 March 2025.
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